Don't get caught out

If you have signed a contract or accepted a verbal agreement with an energy supplier you should be aware of your obligation under their terms and conditions to give the correct amount of notice to leave when your contract expires.

Some suppliers rely on your failure to do this, so that they can lock you into another one or two year contract, often at inflated rates. Around 80% of customers get automatically renewed year on year at very uncompetitive prices. This applies even though a renewal contract may never have been signed.

The period of notice required by two of the leading suppliers is NOT LESS THAN 90 days notice in writing prior to the contract end date. Others require either 45 days or 28 days. Some suppliers only have a set review period of a few weeks in which to end your contract, which can be very inconvenient.

So what can you do about it ?

  • Ask Bluemark Consultants to issue you a reminder at the correct time and to serve your termination notice for you.
  • Set a reminder on your calendar/diary to give written notice as soon as you receive your first bill on a new contract. This is effectively well within their stated period.
  • To send written notice by registered delivery and ask for confirmation in writing of your termination notice. Notice can also be given by e-mail if preferred. Again ask for confirmation of receipt.
  • Keep a copy of your notice to quit and the confirmation reply. If you need to chase this confirmation up, take notes of who you spoke to, at what time and the date.

Example of contract termination letter is available below. To be printed onto company headed paper where possible.

To [Current Electricity/Gas Supplier]  

Dear………………………..,

Please accept this letter as written notice of termination as per your terms and conditions.

My account number(s) is …………………………………., my Mpan / MPR number(s) is ……………………………

Could you please confirm receipt of this letter.

Signed ………………………………………….. Date ……………………………………

Summary

  • It is not the responsibility of the energy supplier to remind you that your energy contract is coming to an end and that you need to terminate with them to avoid an automatic renewal
  • Renewal letters are often disguised
  • To Send written notice by registered delivery and ask for confirmation in writing of your termination notice. Notice can also be given by e-mail if preferred. Again ask for confirmation of receipt.
  • A termination letter is the best way for you to give this cancellation notice. If you are unsure of where to send it, ask Bluemark Consultants to send it for you.